Cancellation and refunds

Gandora is provided by Zukudu Pvt. Ltd. Lower Gan is free. Middle Gan and Upper Gan are paid monthly subscriptions, billed in advance through Razorpay. We never see or store your card number.

Cancelling

You can cancel at any time in Treasury. Your paid plan stays active until the end of the month you have already paid for, then your country returns to Lower Gan. Nothing you created is deleted: citizens, laws and the record are kept, although Lower Gan keeps history for a shorter time and has lower limits.

Refunds

If you are charged by mistake, charged twice, or you subscribe and do not use the paid plan, write to us within 7 days of the charge and we will refund it in full. After 7 days we do not refund the current month, but we will not charge you again once you cancel.

Refunds go back to the original payment method through Razorpay and usually take 5 to 10 working days to appear.

Changing plan or members

Moving to a higher plan, or adding a member who can act, takes effect straight away and the difference is charged. Moving to a lower plan, or having fewer members, takes effect on your next bill.

Failed payments

If a payment fails we keep your plan on for 5 days while Razorpay retries, and we email you. If it still fails, your country returns to Lower Gan. Nothing is deleted.

Draft for review by Zukudu before it goes live. Contact the Zukudu team for any billing request.